Category: Public Areas
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The Role of the Reception Area in Hotel Facility Management
In hotel management, the reception area is more than just a desk in the lobby—it’s the nerve center of guest interactions and a key component of the hotel’s public areas. As the first and last point of contact for most guests, the reception area plays a critical role in shaping their overall experience. From facilitating…
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The Importance of the Hotel Lobby in Guest Experience
In the world of hospitality, the lobby serves as more than just an entryway; it is the heart of the hotel. Acting as the focal point for guest arrivals and departures, the lobby is where first impressions are made, expectations are set, and the tone of a guest’s stay is established. Beyond its functional purpose,…